100% Guest Satisfaction Guarantee
In our fiercely competitive industry, we stand apart from the rest thanks to our special Yes I Can! service spirit. We love what we do and as proof of that, we promise to deliver a 100% Guest Satisfaction Guarantee.
Our staff will do everything to ensure that you leave our hotel happy, so if there is a complaint, it is addressed with the utmost of haste. If your complaint remains unresolved or you leave disappointed, any one of our staff can invoke the 100% Guest Satisfaction Guarantee. This means that you will not have to pay for your room or the service in question.
To keep you coming back time and again, we strive to provide an exceptional service level at all times. This is our promise to you… or your money back.
So, if you are dissatisfied with anything during your stay, please let us know and we will endeavour to make it right.